Nguyễn Quốc Nam
IT System Administrator
Highly motivated IT System Administrator with 3 years of experience in maintaining and upgrading core IT systems. Proactive in monitoring, anticipating, and preventing potential issues. Eager to quickly grasp new technologies and further develop specialized expertise, aiming to deliver lasting value to the IT infrastructure.
Experience
Operating Systems & Endpoint Management
– Strong knowledge of Windows OS; familiarity with Windows Server roles (AD DS, DHCP, DNS).
– Basic macOS administration (reinstallation, MDM enrollment).
– Familiar with Microsoft Intune & Autopilot (device wipe/retire, MFA reset, license check, application publishing).
– Endpoint security: SentinelOne, BitLocker.
Active Directory & Group Policy
– User and device account management, password resets, audit logs.
– Troubleshooting GPO application on client machines.
– Familiar with File Server access management.
Networking
– Solid understanding of LAN/WAN, TCP/IP, OSI model, subnetting, DNS, DHCP.
– Hands-on experience configuring Cisco access switch ports and cabling.
– Proficient with tools: ping, tracert, ipconfig, Wireshark, network scanners.
Microsoft 365 & Collaboration Tools
– Strong knowledge of Microsoft 365 applications (Word, Excel, Teams, SharePoint, Outlook).
– Account, license, and group management in Microsoft 365.
– Mailbox tracing and troubleshooting in Exchange Online.
– Familiar with Power Automate & Power Apps.
– Event Viewer, Task Manager, Performance Monitor.
– Asset management and IT documentation.
– Customer service, SLA compliance, and ITIL-based ticket handling.
Security & Access Management
– Awareness of common threats (phishing, malware, DDoS).
– Understanding of firewall rules, VPNs, access control, and encryption.
Other Tools & Practice
– Event Viewer, Task Manager, Performance Monitor.
– Asset management and IT documentation.
– Customer service, SLA compliance, and ITIL-based ticket handling.
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